01
Owner
You want to see the whole business — economics, equipment utilisation and where your time is leaking away. Instead, you keep handling fragments of day-to-day operations that should have stopped reaching your desk long ago.
The survey can be completed anonymously. Completing it does not commit you to anything.
Rental operations study 2026
Equipment rental and service in practice
Help describe real daily operational problems. No sales questions, in 1 minute.
The survey can be completed anonymously. Completing it does not commit you to anything.
Who our digitalisation is for
Every role sees operations differently. We want each perspective.
02
Management
You need to know what is really happening in the company, not wait for reports from several systems and spreadsheets. When information is split between people and departments, management loses its edge for no reason.
03
Operations manager
Who is going where, which machine are they taking, what has changed and who is responsible for what? If you spend most of the day assembling operations from calls, messages and notes, you know exactly how much time it costs.
04
Dispatcher
The phone rings, dates shift and the customer wants to know whether the equipment is really available. Dispatch needs one up-to-date overview, not ten sources you have to keep track of in your head.
05
Sales
You want to give the customer a price, availability and a date right away. But if every quote means checking with dispatch, service or a spreadsheet first, sales is left waiting for no reason.
06
Service
What needs repairing, what is waiting for parts, whose call-out is next and when does the inspection expire? Service works best when the technician does not have to hunt for information but finds it right on the machine.
07
Driver
Do you still stop by the office each morning for a sheet of paper, an address and details of what you are actually hauling? A change of route or load then means another phone call. A driver needs the current assignment right where they work.
08
Machine operator
Do you still write down the start of work, engine hours or machine condition on paper, or message them to someone? Field information should be created once, right where the work actually happens.
09
Administration
Paperwork arrives late, something is missing and the same data gets retyped from paper into the system again. Administration does not have to be the place where the chaos of the whole operation gets fixed.
You want to see the whole business — economics, equipment utilisation and where your time is leaking away. Instead, you keep handling fragments of day-to-day operations that should have stopped reaching your desk long ago.
01
Owner
You need to know what is really happening in the company, not wait for reports from several systems and spreadsheets. When information is split between people and departments, management loses its edge for no reason.
02
Management
Who is going where, which machine are they taking, what has changed and who is responsible for what? If you spend most of the day assembling operations from calls, messages and notes, you know exactly how much time it costs.
03
Operations manager
The phone rings, dates shift and the customer wants to know whether the equipment is really available. Dispatch needs one up-to-date overview, not ten sources you have to keep track of in your head.
04
Dispatcher
You want to give the customer a price, availability and a date right away. But if every quote means checking with dispatch, service or a spreadsheet first, sales is left waiting for no reason.
05
Sales
What needs repairing, what is waiting for parts, whose call-out is next and when does the inspection expire? Service works best when the technician does not have to hunt for information but finds it right on the machine.
06
Service
Do you still stop by the office each morning for a sheet of paper, an address and details of what you are actually hauling? A change of route or load then means another phone call. A driver needs the current assignment right where they work.
07
Driver
Do you still write down the start of work, engine hours or machine condition on paper, or message them to someone? Field information should be created once, right where the work actually happens.
08
Machine operator
Paperwork arrives late, something is missing and the same data gets retyped from paper into the system again. Administration does not have to be the place where the chaos of the whole operation gets fixed.
09
Administration
Contact
George Klempa
Want to tell me more?
The survey is anonymous and non-binding. But if you have hands-on experience with equipment rental, service or transport operations and want to expand on your view, I will gladly listen.
George KlempaWrite or call George
I want to know how your operation really works. What eats your time, where confusion starts, what works well today and what you think could be done more simply.
Whether you are an owner, dispatcher, salesperson, service technician, driver or anyone else who is part of the daily operation — your perspective matters to me.